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Home
About us
Why trust us
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By country
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FAQ
Contact us
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Game Integrity
FAQ for online casino players – what you need to know before you play
Here you’ll find real answers to real questions that matter to players. From deposits and withdrawals to bonus conditions, game fairness, and account verification — we’ve covered the essentials so you can play with confidence and avoid common pitfalls.
Deposits, withdrawals, bonuses, and account-related questions
1. How long do casino withdrawals take?
Withdrawal time varies by casino and payment method. E-wallets like Skrill or Neteller are usually the fastest (within 24 hours), while credit cards and bank transfers may take 2–5 business days. Some casinos have internal processing times (pending periods) of 24–72 hours before funds are released.
2. Why was my withdrawal delayed or rejected?
This often happens due to incomplete account verification (KYC), incorrect payment details, unmet wagering requirements, or withdrawal limits. Always make sure your profile is fully verified and that you’ve read the casino’s withdrawal terms.
3. Do I have to verify my identity?
Yes. Legitimate casinos require players to complete KYC verification by submitting a government-issued ID, a proof of address (like a utility bill), and possibly a photo of your payment method. This is standard to prevent fraud and underage gambling.
4. Can I use someone else’s card or e-wallet to deposit?
No. Most casinos strictly prohibit using third-party payment methods. Doing so may result in blocked withdrawals or account suspension.
5. How do casino bonuses work?
Bonuses typically come with wagering requirements — meaning you must bet the bonus amount a certain number of times before withdrawing winnings. Always check the wagering rate (e.g., 35x), game contribution rules, and expiry time.
6. What happens if I request a withdrawal before completing wagering?
In most cases, your bonus and any associated winnings will be forfeited. Only real money winnings will be available if you meet withdrawal conditions.
7. Why was my bonus removed?
Common reasons include violating max bet rules, playing restricted games, or exceeding time limits. Always read the bonus terms carefully.
8. Are there fees for deposits or withdrawals?
Some casinos charge small fees, especially for bank transfers or crypto withdrawals. Always check the banking section of your account or contact support to confirm.
9. Can I cancel a pending withdrawal?
Yes, but not always. Some casinos allow you to cancel and return the funds to your balance (to continue playing), but others automatically process them once requested.
10. Why can’t I withdraw my full balance?
There might be withdrawal limits per day/week, pending wagering requirements, or bonuses still tied to part of your balance. Check your cashier page or reach out to support.
Withdrawal time varies by casino and payment method. E-wallets like Skrill or Neteller are usually the fastest (within 24 hours), while credit cards and bank transfers may take 2–5 business days. Some casinos have internal processing times (pending periods) of 24–72 hours before funds are released.
2. Why was my withdrawal delayed or rejected?
This often happens due to incomplete account verification (KYC), incorrect payment details, unmet wagering requirements, or withdrawal limits. Always make sure your profile is fully verified and that you’ve read the casino’s withdrawal terms.
3. Do I have to verify my identity?
Yes. Legitimate casinos require players to complete KYC verification by submitting a government-issued ID, a proof of address (like a utility bill), and possibly a photo of your payment method. This is standard to prevent fraud and underage gambling.
4. Can I use someone else’s card or e-wallet to deposit?
No. Most casinos strictly prohibit using third-party payment methods. Doing so may result in blocked withdrawals or account suspension.
5. How do casino bonuses work?
Bonuses typically come with wagering requirements — meaning you must bet the bonus amount a certain number of times before withdrawing winnings. Always check the wagering rate (e.g., 35x), game contribution rules, and expiry time.
6. What happens if I request a withdrawal before completing wagering?
In most cases, your bonus and any associated winnings will be forfeited. Only real money winnings will be available if you meet withdrawal conditions.
7. Why was my bonus removed?
Common reasons include violating max bet rules, playing restricted games, or exceeding time limits. Always read the bonus terms carefully.
8. Are there fees for deposits or withdrawals?
Some casinos charge small fees, especially for bank transfers or crypto withdrawals. Always check the banking section of your account or contact support to confirm.
9. Can I cancel a pending withdrawal?
Yes, but not always. Some casinos allow you to cancel and return the funds to your balance (to continue playing), but others automatically process them once requested.
10. Why can’t I withdraw my full balance?
There might be withdrawal limits per day/week, pending wagering requirements, or bonuses still tied to part of your balance. Check your cashier page or reach out to support.
Game fairness, limits, responsible gambling, and player safety
1. Are online casino games fair?
Yes — if you play at licensed casinos using certified software providers. Games from NetEnt, Microgaming, Pragmatic Play, and Evolution are tested for fairness and RNG integrity. Look for eCOGRA or iTech Labs certification.
2. Can the casino manipulate slots or roulette outcomes?
No, not at reputable sites. The outcomes are generated by RNG (Random Number Generators), which are audited and regulated. Avoid unlicensed or offshore casinos with no transparency.
3. How can I set deposit or loss limits?
Many casinos offer tools for responsible gambling — daily, weekly, or monthly deposit/loss/time limits. These can be activated in your profile settings or by contacting support.
4. What is self-exclusion?
It’s a tool that allows you to block access to your account for a specific time period (days, months, or permanently). During this time, you won’t be able to deposit or play.
5. Can I take a break without fully self-excluding?
Yes. Some casinos offer “cooling-off” periods, typically from 24 hours to 6 weeks. This is less drastic than full exclusion and great for short breaks.
6. I think I’m playing too much — what should I do?
First, activate limits or self-exclusion. Then, visit responsible gambling organizations like BeGambleAware or GamblingTherapy. These offer anonymous, free support.
7. Are there signs of gambling problems I should watch for?
Yes. These include hiding gambling, chasing losses, borrowing money to play, or feeling stress or guilt after playing. If you recognize these, consider seeking help.
8. How can I ensure my personal data is safe?
Play only on SSL-encrypted sites with clear privacy policies. Never share passwords or send ID documents via insecure channels.
9. Can I play if gambling is illegal in my country?
No. You are responsible for knowing your local laws. Reputable casinos use geo-blocking, but it’s up to you to stay compliant.
10. What if I feel a game is “rigged”?
First, verify that you’re playing on a licensed site. Then check if the game has published RTP (Return to Player). If concerns persist, contact the casino or report to the regulator.
Yes — if you play at licensed casinos using certified software providers. Games from NetEnt, Microgaming, Pragmatic Play, and Evolution are tested for fairness and RNG integrity. Look for eCOGRA or iTech Labs certification.
2. Can the casino manipulate slots or roulette outcomes?
No, not at reputable sites. The outcomes are generated by RNG (Random Number Generators), which are audited and regulated. Avoid unlicensed or offshore casinos with no transparency.
3. How can I set deposit or loss limits?
Many casinos offer tools for responsible gambling — daily, weekly, or monthly deposit/loss/time limits. These can be activated in your profile settings or by contacting support.
4. What is self-exclusion?
It’s a tool that allows you to block access to your account for a specific time period (days, months, or permanently). During this time, you won’t be able to deposit or play.
5. Can I take a break without fully self-excluding?
Yes. Some casinos offer “cooling-off” periods, typically from 24 hours to 6 weeks. This is less drastic than full exclusion and great for short breaks.
6. I think I’m playing too much — what should I do?
First, activate limits or self-exclusion. Then, visit responsible gambling organizations like BeGambleAware or GamblingTherapy. These offer anonymous, free support.
7. Are there signs of gambling problems I should watch for?
Yes. These include hiding gambling, chasing losses, borrowing money to play, or feeling stress or guilt after playing. If you recognize these, consider seeking help.
8. How can I ensure my personal data is safe?
Play only on SSL-encrypted sites with clear privacy policies. Never share passwords or send ID documents via insecure channels.
9. Can I play if gambling is illegal in my country?
No. You are responsible for knowing your local laws. Reputable casinos use geo-blocking, but it’s up to you to stay compliant.
10. What if I feel a game is “rigged”?
First, verify that you’re playing on a licensed site. Then check if the game has published RTP (Return to Player). If concerns persist, contact the casino or report to the regulator.
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